steward/stewardess
ISCO: 5111. Skills: 69. Essential: 7.
Essential skills
Supporting skills
- act reliably
- air transport law
- airport planning
- analyse work-related written reports
- answer questions about the train transport service
- apply transportation management concepts
- assist clients with special needs
- assist passengers in emergency situations
- assist passengers with timetable information
- be friendly to passengers
- carry out pre-flight duties
- check carriages
- check passenger tickets
- common aviation safety regulations
- communicate reports provided by passengers
- communicate verbal instructions
- conduct full-scale emergency plan exercises
- deal with challenging work conditions
- deliver outstanding service
- demonstrate emergency procedures
- distribute local information materials
- execute flight plans
- facilitate safe disembarkation of passengers
- follow verbal instructions
- give instructions to staff
- handle guest luggage
- handle stressful situations in the work place
- handle veterinary emergencies
- have computer literacy
- health and safety measures in transportation
- help to control passenger behaviour during emergency situations
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- inspect cabin service equipment
- maintain relationship with customers
- maintain stock supplies for guest cabin
- maintain vessel safety and emergency equipment
- manage lost and found articles
- manage on board hazards
- manage the customer experience
- oversee guest laundry service
- perform routine flight operations checks
- perform services in a flexible manner
- perform small vessel safety procedures
- physical parts of the vessel
- prepare flight reports
- prepare mixed beverages
- prepare simple meals on board
- process customer orders
- provide first aid
- provide food and beverages
- provide information to passengers
- read stowage plans
- sell souvenirs
- service rooms
- show intercultural awareness
- tolerate stress
- upsell products
- use different communication channels
- use riverspeak to communicate
- vessel safety equipment