ship steward/ship stewardess
ISCO: 5111. Skills: 45. Essential: 21.
Essential skills
- assist passengers
- check passenger tickets
- communicate reports provided by passengers
- communicate verbal instructions
- comply with food safety and hygiene
- deliver outstanding service
- demonstrate emergency procedures
- facilitate safe disembarkation of passengers
- follow verbal instructions
- greet guests
- handle customer complaints
- handle financial transactions
- handle veterinary emergencies
- health and safety measures in transportation
- help to control passenger behaviour during emergency situations
- maintain customer service
- manage on board hazards
- manage the customer experience
- provide food and beverages
- provide information to passengers
- serve food in table service
Supporting skills
- assist at check-in
- assist clients with special needs
- distribute local information materials
- give instructions to staff
- handle guest luggage
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- maintain stock supplies for guest cabin
- maintain vessel safety and emergency equipment
- manage lost and found articles
- oversee guest laundry service
- perform services in a flexible manner
- perform small vessel safety procedures
- physical parts of the vessel
- prepare mixed beverages
- prepare simple meals on board
- provide first aid
- read stowage plans
- service rooms
- show intercultural awareness
- use different communication channels
- use riverspeak to communicate
- vessel safety equipment