travel agent
ISCO: 4221. Skills: 58. Essential: 38.
Essential skills
- achieve sales targets
- advertise travel insurance
- apply foreign languages in tourism
- comply with food safety and hygiene
- develop inclusive communication material
- distribute local information materials
- ecotourism
- educate on sustainable tourism
- engage local communities in the management of natural protected areas
- ensure the privacy of guests
- geographical areas relevant to tourism
- handle customer complaints
- handle financial transactions
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- maintain customer records
- maintain customer service
- maintain relationship with customers
- maintain relationship with suppliers
- manage conservation of natural and cultural heritage
- manage digital archives
- manage visitor flows in natural protected areas
- measure customer feedback
- oversee all travel arrangements
- present reports
- process booking
- process payments
- produce content for tourism brochures
- provide customised products
- provide tourism related information
- quote prices
- self-service technologies in tourism
- sell tourist packages
- support community-based tourism
- support local tourism
- upsell products
- use customer relationship management software
Supporting skills
- augmented reality
- coordinate events
- execute email marketing
- follow ethical code of conduct in tourism
- improve customer traveling experiences with augmented reality
- manage database
- manage time in tourism
- office software
- promote the use of sustainable transport
- promote virtual reality travelling experiences
- search databases
- social media management
- use communication techniques
- use e-tourism platforms
- use global distribution system
- use microsoft office
- use presentation software
- use spreadsheets software
- virtual reality
- work in a hospitality team