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telephone switchboard operator

ISCO: 4223. Skills: 15. Essential: 7.

Essential skills

answer incoming calls
communicate by telephone
electronic communication
maintain telephony system
redirect callers
use communication devices
use computer telephony integration

Supporting skills

concepts of telecommunications
greet guests
handle helpdesk problems
ICT communications protocols
implement a virtual private network
install electronic communication equipment
monitor communication channels' performance
respond to customers' inquiries

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