hospitality establishment receptionist
ISCO: 4224. Skills: 31. Essential: 20.
Essential skills
- assist at check-in
- assist clients with special needs
- comply with food safety and hygiene
- deal with arrivals in accommodation
- deal with departures in accommodation
- explain features in accommodation venue
- greet guests
- handle customer complaints
- handle financial transactions
- handover the service area
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- maintain customer records
- maintain customer service
- maintain reception area
- maintain relationship with customers
- process booking
- process payments
- provide tourism related information
Supporting skills
- assess cleanliness of areas
- carry out end of day accounts
- detect drug abuse
- distribute local information materials
- ensure the privacy of guests
- maintain incident reporting records
- process reservations
- property management software
- take room service orders
- tend to clients' personal items
- train reception staff