railway passenger service agent
ISCO: 5112. Skills: 30. Essential: 23.
Essential skills
- advise customers on the product range of railway companies
- assist passengers
- collect customer data
- communicate with customer service department
- deliver a sales pitch
- deliver outstanding service
- guarantee customer satisfaction
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- interpret customer non-verbal communication
- listen actively
- maintain updated professional knowledge
- manage the customer experience
- meet picking standards
- provide high quality customer service
- provide information on train routes
- provide information to passengers
- react calmly in stressful situations
- relay messages through radio and telephone systems
- represent the company
- think proactively
- write work-related reports