after-sales service technician
ISCO: 2433. Skills: 29. Essential: 16.
Essential skills
- advise on merchandise features
- characteristics of products
- characteristics of services
- communicate with customers
- contact customers
- create solutions to problems
- customer relationship management
- customer service
- ensure compliance with legal requirements
- execute after sales activities
- guarantee customer satisfaction
- implement customer follow-up
- implement sales strategies
- maintenance operations
- product comprehension
- provide customer follow-up services
Supporting skills
- address problems critically
- apply technical communication skills
- consumer protection
- electronic and telecommunication equipment
- keep records of customer interaction
- listen actively
- maintain relationship with customers
- manage schedule of tasks
- monitor after sales records
- provide information
- sales activities
- sales strategies
- solve technical problems