railway sales agent
ISCO: 4221. Skills: 23. Essential: 17.
Essential skills
- act with a high level of safety awareness
- adapt communication style according to recipient
- advise customers on the product range of railway companies
- apply numeracy skills
- communicate clearly with passengers
- communicate with customer service department
- communicate with customers
- geographic areas
- handle petty cash
- identify customer's needs
- manage difficult clients
- persuade clients with alternatives
- process order forms with customer's information
- react calmly in stressful situations
- sell train tickets
- update message displays
- use different communication channels