tourist information officer
ISCO: 4221. Skills: 47. Essential: 24.
Essential skills
- apply foreign languages in tourism
- assist visitors
- build a network of suppliers in tourism
- collect tourist information
- communicate with customers
- comply with food safety and hygiene
- coordinate efforts of stakeholders for destination promotion
- demonstrate intercultural competences in hospitality services
- develop tourist information materials
- devise special promotions
- distribute local information materials
- geographical areas relevant to tourism
- handle personal identifiable information
- identify customer's needs
- local area tourism industry
- maintain customer records
- maintain customer service
- process booking
- process reservations
- produce content for tourism brochures
- provide directions to guests
- provide tourism related information
- quote prices
- respond to customers' inquiries
Supporting skills
- apply social media marketing
- augmented reality
- build business relationships
- ecotourism
- educate on sustainable tourism
- engage local communities in the management of natural protected areas
- ensure client orientation
- improve customer traveling experiences with augmented reality
- integrate content into output media
- manage conservation of natural and cultural heritage
- manage visitor flows in natural protected areas
- organise cultural events
- perform services in a flexible manner
- process payments
- promote virtual reality travelling experiences
- self-service technologies in tourism
- sell souvenirs
- sell tickets
- support community-based tourism
- support local tourism
- use e-tourism platforms
- virtual reality
- work in a hospitality team