customer experience manager
ISCO: 2431. Skills: 49. Essential: 20.
Essential skills
- analyse business plans
- analyse data about clients
- comply with food safety and hygiene
- design customer experiences
- develop strategies for accessibility
- ensure cross-department cooperation
- ensure information privacy
- handle customer complaints
- identify stress points of customer interaction
- improve business processes
- maintain customer records
- maintain customer service
- manage the customer experience
- measure customer feedback
- monitor customer behaviour
- monitor work for special events
- plan medium to long term objectives
- provide improvement strategies
- relationship marketing
- use e-tourism platforms
Supporting skills
- assist clients with special needs
- augmented reality
- conduct qualitative research
- conduct quantitative research
- customer segmentation
- demonstrate intercultural competences in hospitality services
- detect drug abuse
- develop inclusive communication material
- ecotourism
- educate on sustainable tourism
- engage local communities in the management of natural protected areas
- greet guests
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- improve customer traveling experiences with augmented reality
- lead a team in hospitality service
- maintain incident reporting records
- manage conservation of natural and cultural heritage
- manage health and safety standards
- measure sustainability of tourism activities
- perform market research
- plan shifts of employees
- promote virtual reality travelling experiences
- self-service technologies in tourism
- support community-based tourism
- support local tourism
- train employees
- virtual reality