host/hostess
ISCO: 4221. Skills: 26. Essential: 17.
Essential skills
- answer incoming calls
- assist clients with special needs
- communicate verbal instructions
- demonstrate intercultural competences in hospitality services
- distribute local information materials
- escort visitors to places of interest
- greet guests
- handle personal identifiable information
- identify customer's needs
- inform tourist groups on logistical times
- maintain customer service
- maintain relationship with customers
- manage tourist groups
- promote the use of sustainable transport
- provide tourism related information
- provide visitor information
- welcome tour groups