tour operator representative
ISCO: 4221. Skills: 42. Essential: 29.
Essential skills
- apply foreign languages in tourism
- assist clients with special needs
- build a network of suppliers in tourism
- collect tourist information
- communicate with customers
- create solutions to problems
- develop inclusive communication material
- devise special promotions
- ecotourism
- educate on sustainable tourism
- engage local communities in the management of natural protected areas
- geographical areas relevant to tourism
- handle customer complaints
- handle personal identifiable information
- maintain customer service
- make logistical arrangements
- manage conservation of natural and cultural heritage
- manage health and safety standards
- manage visitor flows in natural protected areas
- measure customer feedback
- process booking
- process payments
- provide customised products
- provide performance feedback
- self-service technologies in tourism
- support community-based tourism
- support local tourism
- upsell products
- work in a hospitality team
Supporting skills
- augmented reality
- ensure infrastructure accessibility
- implement marketing strategies
- implement sales strategies
- improve customer traveling experiences with augmented reality
- maintain customer records
- manage the customer experience
- negotiate service with providers
- negotiate supplier arrangements
- prepare travel packages
- promote virtual reality travelling experiences
- use e-tourism platforms
- virtual reality