ICT help desk manager
ISCO: 3512. Skills: 28. Essential: 16.
Essential skills
- analyse staff capacity
- characteristics of products
- characteristics of services
- communicate with customers
- create solutions to problems
- educate on data confidentiality
- forecast workload
- keep up to date on product knowledge
- manage staff
- organisational structure
- product comprehension
- provide ICT support
- secure sensitive customer's information
- supervise data entry
- use ICT hardware
- use ICT ticketing system