consumer rights advisor
ISCO: 3359. Skills: 27. Essential: 12.
Essential skills
- advise on consumer rights
- apply conflict management
- apply technical communication skills
- communicate with customers
- consumer law
- consumer protection
- customer service
- inspect government policy compliance
- investigate complaints related to consumer protection
- keep records of customer interaction
- protect client interests
- respond to enquiries
Supporting skills
- advise on government policy compliance
- assess quality of services
- compile legal documents
- corporate law
- ensure law application
- fraud detection
- keep task records
- legal research
- liaise with local authorities
- maintain relations with local representatives
- prevent fraudulent activities
- promote responsible consumer behaviour
- provide legal advice
- report test findings
- use different communication channels