motor vehicle aftersales manager
ISCO: 1221. Skills: 34. Essential: 19.
Essential skills
- apply business acumen
- build business relationships
- commercial law
- consumer protection
- develop aftersale policies
- ensure compliance with warranty contracts
- guarantee customer satisfaction
- manage aftersales processes to comply with business standards
- manage staff
- monitor after sales records
- negotiate sales contracts
- perform customers’ needs analysis
- plan event marketing for promotional campaigns
- produce statistical financial records
- product comprehension
- provide customer follow-up services
- show diplomacy
- supervise sales activities
- use mathematical tools for managing vehicles
Supporting skills
- apply numeracy skills
- car controls
- competition law
- employment law
- give instructions to staff
- implement customer follow-up
- meet deadlines
- new vehicles on the market
- operate dealership management system
- parts pricing
- report accounts of the professional activity
- sales argumentation
- teamwork principles
- think proactively to secure sales
- types of vehicles