veterinary receptionist
ISCO: 4226. Skills: 42. Essential: 26.
Essential skills
- animal welfare
- animal welfare legislation
- apply animal hygiene practices
- apply safe work practices in a veterinary setting
- biosecurity related to animals
- communicate by telephone
- communicate with customers
- deal with challenging people
- handle customer complaints
- handle veterinary emergencies
- have computer literacy
- maintain administrative records in the veterinary office
- maintain reception area
- manage animal biosecurity
- manage infection control in the facility
- manage veterinary practice waiting area
- monitor the welfare of animals
- perform multiple tasks at the same time
- process booking
- process payments
- provide support to veterinary clients
- receive veterinary clients and their animals for appointments
- safe work practices in a veterinary setting
- signs of animal illness
- use different communication channels
- veterinary terminology
Supporting skills
- address problems critically
- anatomy of animals
- animal behaviour
- apply numeracy skills
- calculate rates per hours
- collaborate with animal related professionals
- create solutions to problems
- handle financial transactions
- interview animal owners on animals' conditions
- maintain stocks of veterinary materials
- maintain veterinary clinical records
- make decisions regarding the animal's welfare
- manage a small-to-medium business
- manage clinical environments
- physiology of animals
- sell veterinary materials