ICT operations manager
ISCO: 1330. Skills: 41. Essential: 18.
Essential skills
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- digital systems
- improve business processes
- innovation processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- operations management
- oversee quality control
- perform project management
- track key performance indicators
- train employees
- use different communication channels
- use ICT ticketing system
Supporting skills
- apply organisational techniques
- comply with legal regulations
- contract law
- coordinate technological activities
- core banking software
- crowdsourcing strategy
- develop information standards
- engineering processes
- hardware components
- hardware components suppliers
- ICT process quality models
- implement a virtual private network
- implement ICT risk management
- implement ICT security policies
- insourcing strategy
- manage contracts
- outsourcing strategy
- perform procurement processes
- provide cost benefit analysis reports
- recruit employees
- software components libraries
- software components suppliers
- systems development life-cycle