flight attendant
ISCO: 5111. Skills: 40. Essential: 31.
Essential skills
- air transport law
- airport planning
- analyse work-related written reports
- assist passengers
- carry out pre-flight duties
- common aviation safety regulations
- communicate verbal instructions
- comply with food safety and hygiene
- conduct full-scale emergency plan exercises
- deal with challenging work conditions
- deliver outstanding service
- execute flight plans
- follow verbal instructions
- give instructions to staff
- greet guests
- handle customer complaints
- handle financial transactions
- handle stressful situations in the work place
- handle veterinary emergencies
- inspect cabin service equipment
- maintain customer service
- maintain relationship with customers
- manage the customer experience
- perform routine flight operations checks
- prepare flight reports
- process customer orders
- provide first aid
- provide food and beverages
- sell souvenirs
- serve food in table service
- upsell products