receptionist
ISCO: 4226. Skills: 35. Essential: 13.
Essential skills
- adhere to organisational guidelines
- administer appointments
- communicate by telephone
- communicate verbal instructions
- communicate with customers
- company policies
- customer service
- disseminate internal communications
- disseminate messages to people
- greet guests
- maintain logbooks
- maintain reception area
- use microsoft office
Supporting skills
- accounting techniques
- assist at check-in
- check tickets at venue entry
- deliver correspondence
- develop documentation in accordance with legal requirements
- file documents
- handle customer complaints
- handle mail
- handle petty cash
- issue sales invoices
- keep personal administration
- maintain correspondence records
- office administration
- organise facilities for office personnel
- process booking
- process data
- process payments
- register visitors
- respond to customers' inquiries
- screen clients
- use different communication channels
- use office systems