train attendant
ISCO: 5111. Skills: 35. Essential: 9.
Essential skills
Supporting skills
- answer questions about the train transport service
- apply transportation management concepts
- assist clients with special needs
- assist passengers in emergency situations
- assist passengers with timetable information
- be friendly to passengers
- check carriages
- check tickets throughout carriages
- demonstrate emergency procedures
- distribute local information materials
- facilitate safe disembarkation of passengers
- give instructions to staff
- handle customer complaints
- handle guest luggage
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- maintain stock supplies for guest cabin
- manage lost and found articles
- manage the customer experience
- provide first aid
- read stowage plans
- restrict passenger access to specific areas on board
- service rooms
- show intercultural awareness
- use different communication channels