rooms division manager
ISCO: 1411. Skills: 34. Essential: 21.
Essential skills
- assess cleanliness of areas
- assist at check-in
- comply with food safety and hygiene
- coordinate activities across hospitality rooms division
- coordinate redecoration of hospitality establishment
- develop working procedures
- ensure cross-department cooperation
- forecast occupancy demand
- handle customer complaints
- maintain customer service
- manage budgets
- manage front operations
- manage health and safety standards
- manage hospitality revenue
- manage inspections of equipment
- manage maintenance operations
- manage staff
- monitor financial accounts
- plan shifts of employees
- present reports
- train reception staff
Supporting skills
- carry out end of day accounts
- deal with arrivals in accommodation
- deal with departures in accommodation
- evaluate employees
- greet guests
- identify customer's needs
- maintain customer records
- monitor check-out point
- monitor work for special events
- process booking
- process reservations
- supervise housekeeping operations
- train employees