vehicle rental agent
ISCO: 5249. Skills: 41. Essential: 23.
Essential skills
- achieve sales targets
- apply numeracy skills
- arrange pick‐up
- arrange rental car drop-off
- audit closed vehicle rental contracts
- car controls
- check vehicle damage
- communicate with customers
- complete transaction procedures for returned vehicles
- conduct customer identification
- contract law
- handle customer complaints
- handle rental overdues
- have computer literacy
- identify customer's needs
- perform multiple tasks at the same time
- process data
- process payments
- process reservations
- provide customers with price information
- record customers' personal data
- review completed contracts
- types of vehicles
Supporting skills
- build rapport with people from different cultural backgrounds
- carsharing
- create solutions to problems
- credit card payments
- deal with pressure from unexpected circumstances
- facilitate official agreement
- leasing characteristics
- listen actively
- maintain vehicle service
- manage theft prevention
- operate cash register
- show diplomacy
- speak different languages
- tolerate stress
- upsell products
- use customer relationship management software
- utilise cross-selling
- work independently in rental services