computer and accessories specialised seller
ISCO: 5223. Skills: 35. Essential: 31.
Essential skills
- advise customers on type of computer equipment
- apply numeracy skills
- carry out active selling
- carry out order intake
- carry out products preparation
- characteristics of products
- characteristics of services
- demonstrate products' features
- e-commerce systems
- ensure compliance with legal requirements
- examine merchandise
- explain characteristics of computer peripheral equipment
- guarantee customer satisfaction
- identify customer's needs
- issue sales invoices
- keep up-to-date to computer trends
- maintain store cleanliness
- monitor stock level
- multimedia systems
- operate cash register
- organise product display
- organise storage facilities
- plan aftersales arrangements
- prevent shoplifting
- process refunds
- product comprehension
- provide customer follow-up services
- provide customer guidance on product selection
- sales argumentation
- stock shelves
- use different communication channels