client relations manager
ISCO: 2431. Skills: 60. Essential: 28.
Essential skills
- advise on public relations
- analyse consumer buying trends
- build business relationships
- build trust
- business communication
- communicate with customers
- communication principles
- corporate social responsibility
- corporate sustainability
- create solutions to problems
- develop professional network
- fix meetings
- follow company standards
- guarantee customer satisfaction
- identify customer's needs
- identify new business opportunities
- knowledge base
- liaise with managers
- manage accounts
- manage customer service
- manage staff
- maximise sales revenues
- perform customers’ needs analysis
- product comprehension
- public relations
- relationship marketing
- supervise the management of an establishment
- supervise work
Supporting skills
- achieve sales targets
- analyse business plans
- analyse business processes
- analyse business requirements
- analyse customer service surveys
- business management principles
- collaborate in the development of marketing strategies
- collect customer data
- communicate with customer service department
- contact customers
- customer relationship management
- customer service
- data protection
- deliver a sales pitch
- handle customer complaints
- implement marketing strategies
- implement sales strategies
- keep records of customer interaction
- make strategic business decisions
- manage contracts
- measure customer feedback
- monitor customer service
- perform business analysis
- perform customer management
- perform market research
- plan health and safety procedures
- plan marketing campaigns
- sales strategies
- study sales levels of products
- supervise sales activities
- teach customer service techniques
- train employees