ICT help desk agent
ISCO: 3512. Skills: 32. Essential: 20.
Essential skills
- assist customers
- characteristics of products
- characteristics of services
- communicate with customers
- create solutions to problems
- guarantee customer satisfaction
- ICT system user requirements
- identify customer's needs
- keep task records
- keep up to date on product knowledge
- manage schedule of tasks
- prioritise requests
- product comprehension
- provide customer follow-up services
- provide ICT support
- solve ICT system problems
- support ICT system users
- use customer relationship management software
- use ICT hardware
- use ICT ticketing system