customer contact centre information clerk
ISCO: 4222. Skills: 32. Essential: 14.
Essential skills
- answer incoming calls
- characteristics of products
- characteristics of services
- collect customer data
- communicate by telephone
- communicate with customers
- customer insight
- customer service
- establish customer rapport
- guarantee customer satisfaction
- keep records of customer interaction
- perform customer management
- provide customer follow-up
- use databases
Supporting skills
- analyse call performance trends
- assist customers
- call-centre technologies
- carry out active selling
- contact customers
- customer relationship management
- discern written communication
- draft corporate emails
- follow up orders for customers
- handle helpdesk problems
- improve customer interaction
- knowledge base
- measure customer feedback
- notify customers on special offers
- prepare correspondence for customers
- process payments
- provide customers with order information
- provide customers with price information