service manager
ISCO: 1349. Skills: 214. Essential: 13.
Essential skills
- communication principles
- corporate social responsibility
- create solutions to problems
- customer relationship management
- customer service
- develop business plans
- follow company standards
- identify customer's needs
- manage staff
- product comprehension
- supervise the management of an establishment
- supervise work
- video conferencing tool
Supporting skills
- accounting
- accounting techniques
- achieve sales targets
- adjust production schedule
- administer appointments
- advertising techniques
- advise customers on usage of cosmetics
- advise on customs regulations
- advise on public relations
- analyse business processes
- analyse business requirements
- analyse call centre activities
- analyse consumer buying trends
- analyse customer service surveys
- analyse goal progress
- analyse membership
- analyse staff capacity
- assess employees' capability levels
- assess the feasibility of implementing developments
- automotive diagnostic equipment
- automotive engineering
- bookkeeping regulations
- build business relationships
- business analysis
- business management principles
- call quality assurance management
- call routing
- call-centre technologies
- car controls
- carry out inventory planning
- carry out repair of motorcycles
- carry out repair of vehicles
- cleaning industry health and safety measures
- collaborate in company's daily operations
- collaborate in the development of marketing strategies
- collect customer data
- collect items for laundry service
- communicate with customer service department
- communicate with customers
- company policies
- complete membership administration
- contact customers
- coordinate advertising campaigns
- coordinate events
- coordinate membership work
- coordinate operational activities
- cosmetics
- counselling methods
- create a financial plan
- create a work atmosphere of continuous improvement
- data protection
- deal with pressure from unexpected circumstances
- deliver a sales pitch
- develop membership strategies
- develop online sales business plan
- develop organisational policies
- develop professional network
- develop recreation programmes
- develop revenue generation strategies
- develop working procedures
- diagnose problems with vehicles
- discharge employees
- disseminate internal communications
- e-commerce systems
- employment law
- energy conservation
- engine components
- ensure compliance with company regulations
- ensure equipment maintenance
- establish communication with foreign cultures
- establish daily priorities
- evaluate employees
- evaluate performance of organisational collaborators
- financial management
- fix meetings
- graphic design
- greet guests
- guarantee customer satisfaction
- handle complaints
- handle customer complaints
- identify new business opportunities
- implement marketing strategies
- implement sales strategies
- inform customers of activity changes
- information confidentiality
- inspect dry cleaning materials
- interpret automatic call distribution data
- interview people
- issue sales invoices
- keep records of customer interaction
- keep stock records
- keep up to date with spa products
- knowledge base
- lead a team
- liaise with local authorities
- liaise with managers
- maintain customer service
- maintain professional administration
- maintain relationship with customers
- maintain relationship with suppliers
- make independent operating decisions
- make strategic business decisions
- manage a small-to-medium business
- manage a team
- manage accounts
- manage budgets
- manage cleaning activities
- manage contracts
- manage customer service
- manage emergency evacuation plans
- manage health and safety standards
- manage ICT project
- manage inventory
- manage key performance indicators of call centres
- manage logistics
- manage membership
- manage membership database
- manage payroll
- manage payroll reports
- manage profitability
- manage recreational facility
- manage schedule of tasks
- manage supplies
- manage teamwork
- manage workflow processes
- maximise sales revenues
- measure customer feedback
- meet picking standards
- monitor customer service
- monitor daily work
- monitor equipment condition
- monitor stock level
- offer free samples of cosmetics
- office software
- order supplies
- organisational policies
- oversee guest laundry service
- oversee quality control
- oversee spa maintenance
- perform business analysis
- perform customer management
- perform customers’ needs analysis
- perform market research
- perform risk analysis
- persuade clients with alternatives
- photography
- plan employees work in vehicle maintenance
- plan health and safety procedures
- plan marketing campaigns
- plan medium to long term objectives
- plan shifts of employees
- plan spa services
- present reports
- produce sales reports
- promote cultural venue events
- promote organisational communication
- promote recreation activities
- provide cost benefit analysis reports
- provide information
- provide membership service
- provide operational efficiency training to employees
- public relations
- quality standards
- quote prices
- read care labels
- recommend cosmetics to customers
- recreation activities
- recruit employees
- recruit members
- relationship marketing
- report on overall management of a business
- represent the organisation
- respond to customers' inquiries
- sales activities
- sales strategies
- salon management
- schedule recreation facilities
- sell cosmetics
- sell products
- sell services
- sell tickets
- set organisational policies
- social media marketing techniques
- stimulate creative processes
- strive for company growth
- study sales levels of products
- subsidiary operations
- supervise daily information operations
- supervise sales activities
- teach customer service techniques
- teach marketing principles
- telemarketing
- train employees
- types of spa
- types of vehicle engines
- use communication techniques
- use different communication channels
- use solvents
- visit manufacturers
- write leaflets
- write work-related reports