contact centre manager
ISCO: 1439. Skills: 41. Essential: 19.
Essential skills
- analyse business plans
- analyse business processes
- analyse staff capacity
- assess the feasibility of implementing developments
- characteristics of products
- characteristics of services
- coordinate operational activities
- corporate social responsibility
- create a work atmosphere of continuous improvement
- create solutions to problems
- customer relationship management
- fix meetings
- follow company standards
- manage resources
- manage staff
- measure customer feedback
- motivate employees
- present reports
- supervise work
Supporting skills
- accounting techniques
- analyse customer service surveys
- contact customers
- customer insight
- discharge employees
- e-commerce systems
- handle customer complaints
- handle helpdesk problems
- keep records of customer interaction
- knowledge base
- manage budgets
- manage contracts
- manage customer service
- monitor customer service
- oversee record management
- perform customer management
- perform risk analysis
- plan health and safety procedures
- recruit employees
- social media marketing techniques
- teach customer service techniques
- train employees