live chat operator
ISCO: 4222. Skills: 35. Essential: 17.
Essential skills
- adapt to changing situations
- characteristics of products
- characteristics of services
- create solutions to problems
- discern written communication
- guarantee customer satisfaction
- handle tasks independently
- have computer literacy
- information confidentiality
- keep task records
- perform multiple tasks at the same time
- persuade clients with alternatives
- process data
- respond to inquiries in written form
- type at speed
- use internet chat
- work with e-services available to citizens
Supporting skills
- answer incoming calls
- call-centre technologies
- carry out active selling
- communication principles
- e-commerce systems
- e-procurement
- exercise patience
- handle helpdesk problems
- knowledge base
- perform data analysis
- perform escalation procedure
- prioritise requests
- provide customer follow-up services
- sales argumentation
- use communication devices
- use communication techniques
- use customer relationship management software
- utilise cross-selling