customer service representative
ISCO: 4225. Skills: 39. Essential: 24.
Essential skills
- apply conflict management
- apply knowledge of human behaviour
- communicate with customers
- control of expenses
- create solutions to problems
- customer service
- determine charges for customer services
- ensure client orientation
- guarantee customer satisfaction
- have computer literacy
- identify customer's needs
- implement customer follow-up
- keep records of customer interaction
- knowledge base
- listen actively
- manage schedule of tasks
- perform escalation procedure
- perform multiple tasks at the same time
- process customer orders
- process data
- process order forms with customer's information
- process refunds
- provide customer follow-up services
- provide information
Supporting skills
- carry out active selling
- consumer protection
- contact customers
- data mining methods
- e-commerce systems
- facilitate official agreement
- measure customer feedback
- perform data analysis
- relationship marketing
- sales activities
- show diplomacy
- speak different languages
- upsell products
- use customer relationship management software
- use e-services