head waiter/head waitress
ISCO: 5131. Skills: 45. Essential: 35.
Essential skills
- advise guests on menus for special events
- apply foreign languages in hospitality
- assist clients with special needs
- assist VIP guests
- attend to detail regarding food and beverages
- brief staff on daily menu
- check dining room cleanliness
- check prices on the menu
- coach employees
- control of expenses
- execute opening and closing procedures
- greet guests
- handle customer complaints
- identify customer's needs
- inspect table settings
- maintain customer service
- maintain relationship with customers
- manage health and safety standards
- manage restaurant service
- manage stock rotation
- maximise sales revenues
- measure customer feedback
- monitor billing procedures
- monitor customer service
- monitor work for special events
- plan menus
- plan shifts of employees
- prepare tableware
- process payments
- quality assurance methodologies
- recruit employees
- store kitchen supplies
- supervise food quality
- supervise the work of staff on different shifts
- train employees
Supporting skills
- educate customers on coffee varieties
- educate customers on tea varieties
- ensure maintenance of kitchen equipment
- food waste monitoring systems
- handle surveillance equipment
- monitor check-out point
- monitor stock level
- process reservations
- sparkling wines
- use resource-efficient technologies in hospitality